COVID-19 Travel Guide

Everything you need to know to travel smart and stay safe.


Taking care of you is at the center of everything we do. Even as we navigate these times of rapid change, our priority – you – remains the same.

Simplified waivers for making changes

We understand you might have questions. Rest assured the value of your ticket won’t be lost if you decide to make a change. If you are uncertain of future travel plans, we recommend cancelling your flight. Once you cancel, the value of the ticket will become an eCredit which you can use to rebook once you are ready.

Flying soon?

Before traveling, check with local airports of origin and destination to ensure you have the latest safety and security protocols.

Flights through the end of May

Governments around the world have advised against all non-essential travel, and airlines are cancelling many flights through the end of May. If the airline has already cancelled your flight or drastically changed your schedule, you may be entitled to a refund or travel voucher. If your flight is operating, you may still be allowed to change your ticket at no cost.

We recommend using each airline’s online self-service tools, as call centres are experiencing extremely high volumes. Alternatively, consider waiting until 72 hours before your departure to contact the airline or booking site, as many are prioritizing calls based on departure dates.

Forgot who you booked with? Check your email confirmation or credit card statement for the name of the company that serviced your reservation.

Flights in June or beyond

We recommend you hold tight. Government advisories and airline policies are changing every day. Check with your airline for the latest status.

If you need to travel in the near future, here are a few things to keep in mind:

Travel safely

Take care of your health and protect others by frequently washing your hands, staying home if you feel unwell, and covering your mouth and nose with your bent elbow when you cough or sneeze.

Stay informed

We’re closely monitoring the coronavirus (COVID-19) situation and its effect on your travel plans. Look for destination-specific travel warnings and regular updates about when you can safely travel again.

Check entry restrictions

Many countries have enacted new entry restrictions due to COVID-19. Make sure you meet the entry requirements of every country you’ll be visiting before you book. Learn more.

Flexible change and cancellation

Many airlines, hotel chains and rental car agencies are offering enhanced flexibility for new bookings.

We’re here to help. We have launched 24*7 Live Chat service to make changes to your flight(s) any time before your travel date or to book a new flight. Our eligible trusted airline partners are waiving their change fees.  Please click on the following links to chat with our representatives:

1. 24*7 Facebook Chat
2. 24*7 Dedicated Live Chat
3. Email